How much is shipping?
Free standard shipping is available to North America and select European countries.
How long does delivery take?
For standard shipping, it usually takes 7-10 days for delivery, for fast premium shipping usually takes 5-7 days for delivery.
How will my delivery be shipped?
Amazon functions as our logistics partner to ship our X DIGI products. They will choose the carrier that they think works best for our customers.
Where does X DIGI ship to?
North America and select European countries (check availability at checkout) and we will soon have more country options.
I ordered more than one item. Will they all be delivered at the same time?
We will try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
Notes:
· If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. We will not replace the order or issue a refund.
· Due to issues with the logistics company resulting in the loss of your package, we will contact the logistics company, and you will definitely receive the product you purchased.
What do I need to do when I receive a different product than what I ordered?
Please contact our customer support team via email: support@xdigi.ai